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Home
Who We are
Our Solutions
Pricing
Get Involved
- Join Us
- Contact Us
Employee Portal

At NextSource FGi, we go beyond traditional outsourcing. Our model combines the speed and efficiency of AI-powered tools with the reliability and empathy of skilled human talent.

HUMAN AT THE CORE, AI AT THE EDGE.

AI - AUGMENTED BPO SERVICES

AI-assisted customer support - CRM updates & data hygiene - Order & ticket management

CUSTOMER SUCCESS & RETENTION

Client onboarding - Engagement campaigns - Churn analysis & retention workflows

REVENUE ENABLEMENT SOLUTIONS

Dashboard & reporting automation - Data entry & list building - KPI monitoring

Hybrid AI + Human Support

The best of both worlds — bundled. Dedicated VA teams + AI workflows Subscription-based packages

Smarter Outsourcing.
Human at the Core, AI at the Edge.

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Nameetha Riji

Nameetha Riji

Talent Acquisition Manager

At NextSource FGi, we believe outsourcing isn’t just about filling roles — it’s about extending our clients’ culture and values. As Talent Acquisition Manager, Nameetha Reji brings this belief to life by carefully matching Client Extension Staff to each client’s unique needs.

For customers, she creates impact by building dedicated teams that reduce costs, streamline operations, and feel like a true extension of their workforce. For employees, she champions growth through mentoring, training, and clear career paths – ensuring that as NextSource grows, so do the people who power it.

By balancing client value with employee success, Nameetha plays a vital role in advancing NextSource FGi’s goal: helping businesses scale smarter while creating opportunities for Filipino talent to thrive.

Krista Hendry

Krista Hendry

Vice President, AI Strategy & Responsible Operations

Krista Hendry combines deep AI innovation expertise with decades of experience leading high-performance teams in complex global environments. She has built trusted partnerships across government, private sector, and NGOs, helping organizations navigate sensitive markets while delivering measurable results.

A former Executive Director of the Fund for Peace, Krista has advised multinational companies on operational excellence, risk management, and ethical business practices. She has trained and guided teams worldwide on performance, security, and human rights standards, and co-authored the IFC’s global handbook on responsible security practices.

At NextSource FGi, Krista leads the charge in integrating ethical AI, ESG principles, and operational best practicesinto our BPO solutions helping clients achieve cost efficiency, scalability, and brand trust in today’s competitive marketplace.

Moh Nauman

Moh Nauman

Client Success Manager

As Client Success Manager, Nauman helps clients unlock smarter ways to run their operations through AI-augmented BPO solutions tailored to their needs — especially within the healthcare sector.

With a strong background in finance, business development, and client strategy, Nauman brings more than just expertise, he brings perspective. Prior to joining NextSource FGi, he held roles at RBC Bank, where he developed customer-centric banking solutions and regularly exceeded growth targets, and at Facilitex Maintenance Group, where he spearheaded market expansion and strategic sales initiatives.

Nauman also has deep roots in community impact. His experience at Polycultural Immigrant & Community Services shows his ability to blend data-driven strategy with social empathy, a philosophy that aligns closely with NextSource FGi’s commitment to creating jobs in underserved communities.

Nauman holds a Bachelor of Commerce from York University and certifications in finance, he takes a holistic, insight-driven approach to every client engagement. Whether he’s optimizing operational workflows, solving staffing challenges, or identifying efficiency gaps, Nauman is focused on one thing: driving sustainable growth that scales with heart and purpose.

Doug Brooks

Doug Brooks

Vice President – Government Relations

Doug Brooks is the Vice President of Government Relations at FGi Solutions. A longtime advocate and specialist on the constructive utilization of the private sector for international stabilization and humanitarian missions, in 2001 he founded what became the International Stability Operations Association (ISOA) and led it for more than a decade. He worked closely with NGOs, academics, and industry to create international standards, guidelines, and codes.

Mr. Brooks is a frequent commentator on news programs and has testified before the U.S. Congress and South African Parliament. He earned his BA from Indiana University and MA from Baylor University with additional graduate studies at the University of Pittsburgh. Doug races canoes and enjoys morning runs.

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