BPO SERVICE
HYBRID AI - HUMAN SUPPORT
As AI transforms the BPO and Customer Service landscape, our hybrid model ensures the human layer never disappears. Your dedicated agent works alongside automation to ensure context, tone, and quality are never lost.
We assign a dedicated agent who monitors and optimizes AI-generated outputs such as customer service tickets, emails, data updates, or content tagging. They ensure your AI investments translate into real operational excellence.
What Your Agent Can Do
QA CHECK AI-GENERATED CONTENT
MANAGE HYBRID CHATBOTS + ESCALATION
MONITOR AI REPORTS
CORRECT MISSCLASSIFICATIONS OR TAGS
PERSONALIZE CUSTOMER RESPONSES
Why NextSource FGi?
You get the best outsourcing model — AI precision with human judgment.
Ideal for companies already deploying chatbots, helpdesk automation, or AI analytics platforms.
Our service delivers real-world value through blended outsourcing operations that elevate both tech and talent.
OUR TECH BRANDS
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